RemoteDerm Rules

RemoteDerm ConsentTerms and ConditionsPrivacy PolicyCookie Policy

1. Cookie Policy

2. What are cookies?

3. What cookies do we use and why?

4. Cookies Chart

5. How do we use cookies and similar technologies?

6. Managing Cookies

7. Changes to this Policy

8. Contact Us

1. Cookie Policy

This Cookie Policy explains how RemoteDerm LLC. (“Company”, “we”, “us”, and “our”) uses cookies and similar technologies to recognize you when you visit our websites at https://remotederm.ca and https://patient.remotederm.ca (“Websites”). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

2. What are cookies?

Cookies and other online tracking technologies are small bits of data or code that are used to identify your devices when you use and interact with our websites and other services. They are often used for remembering your preferences, to identify you when you log into a site, or to give us the ability to recognize you when you interact with us or our website. Cookies do not typically identify you as an individual, just the device that you are using. For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit allaboutcookies.org.

We can only place cookies for lawful reasons, and we do. For now, the only reasons we place them are:

2.1. To help our site work properly;

2.2. To identify you when you visit our site;

2.3. To make your interaction with the site easier (for instance, allowing you to remain logged in and not have to enter your user ID and password every time you come to remotederm.ca); or

2.4. To track activity on our sites.

If you use our websites, that means that you agree to our cookie policy. For more information, see the section on Managing Cookies.

Using information collected from cookies: where we want to use the information that cookies and similar technologies collect, we either need your consent or a legitimate interest.

3. What cookies do we use and why?

3.1. Essential Cookies and Similar Technologies: These are vital for the running of our services on our websites and apps. Without the use of these cookies, parts of our websites would not work. For example, we use cookies to help us identify which of our customers have a customer account ID with a password. We use these cookies to tell if you're logged in to your account, which allows extra functionality, such as creating a new patient case.

3.2. Analytics Cookies and Similar Technologies: These collect information about your use of our websites and apps and enable us to improve the way they work. For example, analytics cookies show us which are the most frequently visited pages on our websites. They help us record how you interact with our websites, such as how you navigate around pages and from page to page, identifying improvements we can make to the customer journey. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally, these cookies allow us to see overall patterns of usage at an aggregated level.

3.3. Functional/Preference Cookies and Similar Technologies: These cookies collect information about your choices and preferences, and allow us to remember things like language, your username (so you can log in faster), text size, and location, so we can show you relevant content to where you are. They allow us to customize the services you have accessed. We also may use these cookies to provide you with services such as video clips.

3.4. Tracking/Advertising Cookies and Similar Technologies: These cookies record your visit to our websites, the pages you have visited, and the links you have clicked. They gather information about your browsing habits and remember that you have visited a website. We (and third-party advertising platforms or networks) may use this information to make our websites, content, and advertisements displayed on them more relevant to your interests (this is sometimes called "behavioral" or "targeted" advertising). These types of cookies are also used to limit the number of times you see an advertisement as well as to help measure the effectiveness of advertising campaigns.

3.5. Web Beacons and Tracking Pixels: These are bits of data that count the number of users who access a website or webpage and can also allow us to see if a cookie has been activated. Web beacons used on web pages or in emails allow us to see how successful an article has been, or whether an email message was successfully delivered and read in a marketing campaign. Web beacons are also used to verify any clicks through to links or advertisements contained in emails. We may use this information to help us identify which emails are more interesting to you and to inform advertisers how many customers have clicked on their adverts (the information shared with advertisers is aggregated and does not identify you individually).

3.6. Flash Cookies: We may, in certain situations, use Adobe Flash Player to deliver special content, such as video clips or animation. To improve your user experience, Local Shared Objects (commonly known as Flash cookies) are used to provide functions such as remembering your settings and preferences. Flash cookies are stored on your device, but they are managed through an interface different from the one provided by your web browser.

3.7. Tracking URLs: Tracking URLs are a special web link that allows us to measure when a link is clicked on. They are used to help us measure the effectiveness of campaigns and advertising and the popularity of articles that are read.

3.8. Device Fingerprinting: We may collect and analyze a device's browser information to help identify that device, present content correctly, conduct analytics and help prevent and detect fraud.

4. Cookies Chart

Some of the cookies we commonly use are listed in the following cookie chart. This list is not exhaustive, but it is intended to illustrate the primary reasons for certain types of cookies set by us and third parties on our websites.

4.1. Essential/Functional Cookies

NAME	DOMAIN	PURPOSE	PROVIDER	DURATION
token-remote-patient	remotederm.ca	Stores unique token that is used to facilitate communication to our service’s backend API	RemoteDerm LLC.	30 days
G_ENABLED_IDPS	remotederm.ca	Used for Google Single Sign-On	Google Inc.	Session
G_AUTHUSER_H	remotederm.ca	Used to store Google Auth session id	Google Inc.	1 day

4.2. Analytics Cookies

NAME	DOMAIN	PURPOSE	PROVIDER	DURATION
MR	bat.bing.com	This cookie is used by Microsoft to reset or refresh MUID cookie	Microsoft Inc.	7 days
_uetsid	remotederm.ca	Bing Ads sets this cookie to engage with a user that has previously visited the website	Microsoft Inc.	7 days
_uetvid	remotederm.ca	Bing Ads sets this cookie to engage with a user that has previously visited the website	Microsoft Inc.	1 year 24 days
_uetsid	remotederm.ca	Bing Ads sets this cookie to engage with a user that has previously visited the website	Microsoft Inc.	Session
_uetvid	remotederm.ca	Bing Ads sets this cookie to engage with a user that has previously visited the website	Microsoft Inc.	Session
_hjAbsoluteSessionInProgress	remotederm.ca	Hotjar sets this cookie to track the beginning of the user’s journey for a total session count. It does not contain any identifiable information.	HotJar Inc.	30 min
_hjSessionUser_{siteid}	remotederm.ca	HotJar sets this cookie when a user first lands on a page. It persists the Hotjar User ID which is unique to the site. Hotjar does not track users across different sites. It ensures data from subsequent visits to the same site are attributed to the same user ID.	HotJar Inc.	1 year
_hjFirstSeen	remotederm.ca	HotJar sets this to Identify a new user’s first session. It is used by Recording filters to identify new user sessions.	HotJar Inc.	30 min
_hjIncludeInSessionSample_{siteid}	remotederm.ca	HotJar sets this to determine if a user is included in the data sampling defined by your site's daily session limit.	HotJar Inc.	2 min
_hjSession_{siteid)	remotederm.ca	HotJar uses this to hold current session data. It ensures subsequent requests in the session window are attributed to the same session.	HotJar Inc.	30 min
_hjIncludeInPageviewSample	remotederm.ca	Hotjar sets this cookie to check whether a user is included in the data sampling defined by the site’s pageview limit.	HotJar Inc.	2 min
_hjAbsoluteSessionProgress	remotederm.ca	Hotjar sets this cookie to detect a user’s first pageview session, which is a True/False flag set by the cookie.	HotJar Inc.	30 min
_hjRecordingLastActivity	remotederm.ca	Hotjar sets this cookie when a user recording starts and when data is sent through the websocket.	HotJar Inc.	Session
_hjRecordingEnabled	remotederm.ca	Hotjar sets this cookie when a recording starts and is read when the recording module is initialized, to see if the user is already in a recording in a particular session.	HotJar Inc.	Session
_hjViewportId	remotederm.ca	Hotjar sets this cookie to store user’s viewport details such as size and dimension.	HotJar Inc.	Session
__kla_id	remotederm.ca	Klaviyo sets this cookie to collect information on the visitor’s behavior. This information is used for internal analytics and to optimize the website. It also registers if the visitor has subscribed to the newsletter.	Klaviyo Inc.	1 year 1 month 4 days

4.3. Advertising Cookies

NAME	DOMAIN	PURPOSE	PROVIDER	DURATION
MUID	bing.com	Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.	Microsoft Inc.	1 year 24 days
_gcl_au	remotederm.ca	Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using Google Ads Services	Google Inc.	3 months
_ga	remotederm.ca	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.	Google Inc.	1 year 1 month 4 days
_gid	remotederm.ca	Google Analytics sets this cookie to store information on how visitors use a website white also creating an analytics report of the website’s performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.	Google Inc.	1 day
_gat_UA-*	remotederm.ca	Google Analytics sets this cookie for user behavioral tracking.	Google Inc.	1 minute
_ga_*	remotederm.ca	Google Analytics sets this cookie to store and count page views.	Google Inc.	1 year 1 month 4 days
FPAU	remotederm.ca	Google Tag Manager sets this cookie for analytics and reporting purposes to gather data about the user and their activity on the website.	Google Inc.	3 months
_fbp	remotederm.ca	Meta sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.	Meta Inc.	3 months

5. How do we use cookies and similar technologies?

5.1. Protect our Networks

Cookies and similar technologies help us identify and prevent threats to our sites. They are necessary to protect your information and our business from outside threats.

5.2. Allow you to Access our Services

Cookies and similar technologies permit your connection to our websites: our servers receive and record information about your computer, device, and browser, including potentially your IP address, browser type, other software or hardware information, and your geographic location.

5.3. Access Usage of Services

We use information about your usage of our services, websites and apps, such as pages you have visited, content you have viewed, search queries you have run, and advertisements you have seen or interacted with to assess how our services are used.

5.4. Provide Secure Tele-Medicine Functionality

Cookies and similar technologies help us provide functionality that you need to navigate our sites, open new cases, and manage your correspondence with a physician.

5.5. Provide Relevant Content

We adjust the content on our websites and in our communications with you depending on what we know about the content, products and services that you like. This means we can highlight content that we believe will be of interest to you. We provide personalization by using cookies, IP addresses, web beacons, URL tracking and mobile app settings.

6. Managing Cookies

6.1. Our Partners

When you visit our websites, our partners and we will set cookies and similar technologies on your browser in order to help us make the sites work, analyze site usage, deliver ads, and personalize your experience.

When you visit our sites you'll see notices about the use of cookies by us and our partners. You'll be able to learn more about the specific cookies in use and how to control them. By using our sites, you understand that cookies and similar technologies are used and agree that by continuing to use the site, you consent to their placement.

In the future we plan to release improved controls to allow you to choose which partners can collect and use your information.

Most modern browsers are set to accept cookies by default, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the "Help" section of your browser for more information. The following is information about how to manage cookies on the most popular browsers:

6.2. Controlling OBA Cookies

In addition to being able to control cookies by changing the settings in your browser, on your computer, or in your mobile device's settings, you can also control which companies can set cookies and similar technologies on your devices, by visiting the following links (you'll need to turn any cookie or ad blockers off for the control pages to show which companies you can opt-out of):

Internet Advertising Bureau (IAB) Your Online Choices website provides more information about controlling cookies. It also provides an easy way to opt-out of behavioral advertising from each (or all) of the networks represented by the European Interactive Digital Advertising Alliance.

The Network Advertising Initiative (NAI) control page allows you to control behavioral advertising from each of the ad networks represented by the NAI.

The Digital Advertising Alliance's self-regulatory program for online behavioral advertising control page allows you to control behavioral advertising from the ad networks it represents. Also visit The Digital Advertising Alliance of Canada.

Importantly, these ad networks set cookies to remember that you have chosen to opt-out. If you clear your cache the opt-outs will not be applied and you would need to opt-out again.

6.3. Controlling Flash Cookies

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you're on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

7. Changes to this Policy

From time to time we make changes to this Policy. This may be because of changes in the law, best practices, changes in our services or treatment of your personal information. Where necessary, we will notify you of these changes. We will always display clearly when the privacy policy was last amended on the website.

8. Contact Us

In addition to any general data protection enquiries you may have, you can use these details to contact our privacy team at privacy@remotederm.ca.